Shopping for my new Factory Mattress was not only comfortable but COMFORTING. My sleep consultant took me around and showed me several different options AFTER asking me some questions about my sleeping habits and health concerns. He was able to determine which mattresses would be best for ME. The iComfort mattress is unlike ANYTHING I've ever slept on! The memory foam has just the right amount of "give" for me being a side sleeper. The mattress stays cool and comfortable all night long. I wish I would have discovered it years go!
I blindly bought a mattress around 10 years ago. I was 23…buying my first “big girl” mattress. The whole process was overwhelming so I just wandered into some store and bought the first mattress I came across. This time around I wanted to buy the right mattress….so I went to Factory Mattress. George was my Sleep Consultant and we went through almost every mattress in the store. Truth be told they all the mattresses felt fine, so I really needed someone who could explain why “this” mattress over “that” mattress was good for a side sleeper like me. I basically said, “I really like the mattresses in nice hotels,” and he guided me to a Serta Beautyrest. I loved it. Sold. A few days later George called me back to let me know they actually got a brand new line of Beautyrests in (even better than what I was getting) would I like to upgrade! YES! The mattress was delivered…they took out my old mattress…and finally for the first time I have one of those mattresses that make me feel like I have an awesome bed and I don’t want to leave! A lot of my girlfriends have that feeling of, “I think I need a new mattress.” I tell all of them to go to Factory Mattress!!
I am still kicking myself for waiting so long to get a new mattress from Factory Mattress! I knew I needed a new mattress but was dreading having to go find one that fit my needs as well as figuring it out how to get it home. Then what do you know, I met the fine folks from Factory Mattress and in no time I was sleeping on my brand new Sealy Posturepedic Briarcliff Manor (firm) mattress. Seriously, life is 1000 times better. Not only did the help me pick out the best mattress for me, they were able to deliver it as well! It was painless and they made me feel great about the purchase. I call the folks at Factory Mattress friends and would highly recommend them to anyone! Not only is my body thanking me but my wife is as well. If you have a happy body and a happy wife life is good and that wouldn’t have happened without Factory Mattress. Thanks Factory Mattress!
I had no idea where or how to even start shopping for a new mattress, but when I walked in the door at Factory Mattress I knew right away I'd found the place. They were so easy to work with, they answered all my questions, even asked me a few important things I'd never even considered! I was a difficult case -as usual. I needed support, while still being soft, without that feeling of sinking into the mattress. They knew exactly what to show me and I honestly fell in love with the first mattress I laid on. I was totally shocked with the price too... IN A GOOD WAY! It was by far the easiest shopping experience I've ever had. I highly recommend the Sealy Briarcliff King Plush Mattress! Oh, and if you get a chance to experience the cool pillow..... DO IT. I suppose I should get out of bed now, I just don't want to ... this mattress is too comfy! Thanks Factory Mattress!
Wow, my wife and I had a great experience at Factory Mattress! From the moment we walked in, the sleep consultants greeted us and made us feel welcome. They were very helpful in showing us their great selection of Sealy, Serta, Simmons and Tempur-Pedic. Choosing a new mattress can be overwhelming; it’s a big purchase for your home. Thankfully the sleep consultants asked us the right questions that helped us figure out what mattress was going to work best for what we needed. When it’s time for a new mattress, I recommend you visit Factory Mattress.
The sleep consultant at Factory Mattress guided me in the selection of a new mattress. By asking a series of great questions about my sleeping habits, mattress preferences and any back or health issues—he directed me to several mattresses by top brands he suggested might fit my needs. After testing a variety of mattresses in the showroom, together we narrowed the search to a couple of models. Because I need firm support with the ability to also relieve tension on my lower back, the consultant highly recommended the Tempur-Pedic mattress I am now sleeping on nightly. No doubt, I’m waking up from a deeper sleep with a totally relaxed lower back.
My experience selecting a new mattress at Factory Mattress was a wonderful experience. The new store on 183 was beautiful and easy to find. I enjoyed the very friendly sales staff who was our guide to a selection of a new mattress. We went with the Stearns and Foster Shelia Luxury Plush Pillow Top. I am so glad we made the selection. It is the best mattress we have ever slept on! The Shelia Plush features a layer of memory foam that is an added plus to this mattress. A great, great sleep! We are sold on Factory Mattress because of the great staff, delivery personnel and of course, the Stearns and Foster Shelia Luxury Plush Pillow!
I loved my Factory Mattress experience. The service is just as advertised. The sleep consultants are the real deal. I was pleasantly greeted immediately at the door. I was not pressured at all. The sleep consultant was more concerned with me getting a better night sleep than making a sale. I loved the no pressure sales. The sleep consultant asked me about my personal needs and had the knowledge to answer every question I had. I asked a ton of questions. They were patient and friendly. I walked away extremely pleased and anxious to get my new mattress. The delivery process was equally as pleasant. The mattress was delivered the next day. The Factory Mattress delivery team was extremely polite. I went to another mattress company just to see the difference. The first words they asked; “what’s your price range?” They weren’t concerned with my personal needs just how much money I had in my wallet. If you are looking to purchase a new mattress I highly recommend Factory Mattress. Customer service is extremely important to me and Factory Mattress exceeded my expectations. They called me a few days after to make sure I was getting a better night sleep. The follow up I received and my entire experience has made me a life long customer at Factory Mattress.
Miss Judy and I had been discussing the purchase of a new mattress set for the last few months. We hadn't been sleeping well, waking up with aches and pains. So we decided to start shopping for a new mattress set. We started looking around, but it seems that EVERY store has the best price and the best beds. It all gets so confusing! I had heard about Factory Mattress and decided to give them a shot at it. The minute we stepped into their store at 183 and Lakeline, we were greeted by the nicest, what they call, sleep consultant. He didn't talk about mattresses at first. He wanted to know about us, our sleep problems, all kinds of questions, so he could show us what he thought would be best for us. We tried out the comfort level of a ton of mattresses. Their selection is just fabulous, and the sleep consultant made us feel so at ease. Overall, our shopping experience was outstanding. We wound up with a Tempur-Pedic Plush. Miss Judy and I are sleeping better than we have in years. I couldn't believe that if the set didn't work out during a 366-day period, we could exchange it for another set. I have never heard of another mattress store with that kind of guarantee. I would recommend Factory Mattress to anyone.
I am so pleased with my Factory Mattress experience. From the moment I walked into Factory Mattress it was totally different from any other time I have gone to buy a mattress. The sleep consultant met me at the door, was happy to see me, and proceeded to ask what I was looking for in a mattress. Then he asked me about my sleeping style. No one has ever asked me that when I was buying a mattress before. He even explained that my current mattress was too hard, and because I sleep on my stomach it isn't letting my body relax properly. After trying out about 6 mattresses, we narrowed it down to a couple that we thought were best, then after a few more tests he got me on the Simmons Beauty Rest World Class. This mattress has completely changed my life. I don't wake up in pain anymore, and I sleep through the night without waking up a bunch of times. Not to mention my wife is sleeping better also, so she doesn't feel so tired chasing after the kids all day. I am so glad that I went to Factory Mattress where they actually cared about getting me on the right mattress. They weren't just trying to sell me the one that they had on sale or the one that they have too many in the stock room. The fact that I saved hundreds of dollars on my mattress was also a nice benefit to going in there. When I find something I like I stick with it. So Factory Mattress has made a lifelong customer out of me. Thank you.
Let me start by saying the quantity and quality of sleep I get is very important to me. Doing a morning radio show means early to bed and early to rise. It sounds easy enough, but for me it was a daily challenge. I was always tossing and turning due to a back injury I suffered 20 years ago. I finally decided it was time for a new mattress. My experience with Factory Mattress was taught me a few things. First of all that finding the perfect mattress was not as hard as I thought it would be. Their sleep consultants were insightful and asked me all the right questions, like what side and position I sleep in and if I had any health issues. When I told them about my back injury they suggested certain mattresses which would be the best for my condition. I tried about 10 different mattresses with varying degrees of firmness and found the Serta iComfort Insight mattress to be the perfect one for me. It molds to my body and supports my lower back too. Secondly the perfect mattress does not have to come with a high price tag! My mattress was not only comfortable but affordable and I love the fact that I could get next day delivery. They also told me what to expect with the mattress and how to care for it. The best part is, I have never slept better and it has already made such a big difference in my life. Thank you Factory Mattress!!
My wife and I went 17 years on the same mattress and learned more from our Factory Mattress sleep consultant in 15 minutes than we knew from our time with our original mattress. There is more to buying a mattress than just testing them out. They were so helpful and really asked perfect questions that helped us feel real confident about the King-sized Simmons Beauty Rest Recharge we chose.My wife and I have different needs in a mattress. Our sleep consultant helped us find one that has everything we were looking for is in the mattress we chose. I really couldn't believe how fast they were able to deliver it too. One of the very best experiences in buying something for our home ever was with Factory Mattress!
Looking for a new mattress is a big purchase, and when you're not sure what you're looking for, it makes it even more stressful. At Factory Mattress, I was greeted by my sales associate who just sat and talked with me for a while. He found out what I was looking for, what my price range was, and then asked lots of questions about the sleep habits of the people who would be sleeping on the mattress. As the mattress I was looking for would be in my guest room and mostly slept on by my parents and in-laws, he really focused on things I didn't even think to ask. He pointed out that, as we get older, we prefer firmer mattresses. And he asked about their sleep habits and any health or sleep problems they had. He showed me different types of beds to see what I was interested in and helped me decide on a queen sized Beauty Rest mattress that has already gotten rave reviews from my guests. They even delivered the mattress at my convenience, believe or not, on a SUNDAY!
Having slept on a waterbed more than half of my life, when it was time to change to a more traditional sleeping option, I was a little apprehensive. You know, is this going to be like buying a used car? From the time I stepped through the door at Factory Mattress my mind was put at ease. The sleep consultants at FactoryMattress really know their products and have a lot to choose from with name brands like Simmons, Sealy, Serta, and Tempur-Pedic. After a short consultation we had decided that the Simmons Beautyrest was the right choice for me, and boy that is the truth. I was sleeping better than I had been in years from the first night. I can even sleep on it for 366 days and, if for some reason I don't like it, I can trade it in for a different mattress. Factory Mattress has been locally owned and operated since they started the business, we are neighbours, and that's how I was treated. The level of customer service is outstanding from, purchase to delivery and set up. It is nice to have a sales consultant actually listen! Not only do they listen to their customer they listen to the competition to make sure they are giving you the best possible night sleep at the best possible price. I am going on two months with my new Mattress and couldn't be happier!
You don't often associate a mattress store with good customer service ... at least I didn't. Prior to my visit to Factory Mattress, I had a horrible experience buying an expensive mattress that didn't deliver the results that were advertised. To make matters worse, when I tried to find a resolution with the salesman, I was rudely turned away and told in so many words I was "stuck" with my purchase. It finally took an old, uncomfortable mattress to force me to give mattress shopping another try. I was pleasantly surprised the moment I walked through the doors of Factory Mattress. Not only did they offer a wide selection of quality brand name mattresses, I was immediately greeted by friendly, knowledgeable sleep consultants who didn't pressure or hassle me. They simply asked me the right questions that helped steer me toward finding the right mattress for my specific needs. Factory Mattress simply exceeded my expectations. I went in wanting a new mattress, but walked out with a brand name Simmons king size mattress at a price that couldn't be beat by other mattress companies in San Antonio. Plus they delivered and set up my new mattress at a time that worked best for MY schedule and hauled my old mattress away which was donated to a local charity. With Factory Mattress there's no buyer's remorse because they offer a 366 Night Guarantee which allows me plenty of time to feel out my new mattress to make sure it's the right one. It makes a world of difference knowing I have ample time to make sure I made the right choice; otherwise I can go back and select another mattress. As far as I'm concerned, Factory Mattress offers a level of customer service that's unmatched, and they've earned my business for years to come.
It was crazy the way I bought mattresses in the past! I just went to a big box store, picked out my size and took it home. It's no wonder I woke up with sore shoulders and lower back pain most mornings. Factory Mattress takes a far different approach. I talked to their Sleep Consultant. He processed all my information: preferences, sleep issues etc. Then, after I sampled a four or five mattresses, he matched me with the perfect Tempur-pedic Mattress. Now there is no pain and all gain when I sleep! This is the ONLY way to buy a mattress! Thanks Factory Mattress!
I wish all of my clients could be as exciting to work with as Factory Mattress. From the beginning of the campaign through to the next they have been completely professional and helpful. I had bought a mattress a few months before we started doing their ads and sure enough it had begun to sag. With sleep apnea, I have to take special care when I make an investment in sleep. The pros at Factory Mattress set me up in a Stearns and Foster that worked with my adjustable base and continues to be the support I needed. Just recently I went in for my young daughter’s first ‘big girl’ bed and they took care of me there too. What a great surprise to find out that Bob and I had delivered more buys than any other radio show in town. Was not expecting the nice bonus. I hope we can continue this partnership for years to come!