Why does my new mattress have a strange smell?

Sometimes a new mattress may be delivered with an unfamiliar odor, and that’s because immediately after production, it was sealed in plastic to ensure its cleanliness & safety upon arrival. You can rest assured that this “new mattress smell” is in no way harmful and will quickly disappear.

Why do I need a mattress protector?

Factory Mattress strongly recommends a mattress protector to protect your new investment. Each night, your body perspires and sheds microscopic amounts of skin. A protector will help to prevent these particles from becoming embedded in your new mattress and breaking down materials.

Why doesn’t my mattress feel exactly like the one in the showroom?

While your new mattress may seem stiff now, it’s just waiting for you so that it may transform to fit your body and sleep-style.

Should I rotate my mattress?

Yes. In fact, you should rotate your mattress every 90 days so as to avoid “craters,” since most people usually sleep in the same position each night.

Why do I still experience back pain after purchasing a new bed?

Don’t worry. Your body just needs an adjustment period while it gets accustomed to the new and improved support system.

Should I purchase a new pillow when buying a new mattress?

Absolutely! Your neck is an important part of your spine, and it’s just as important to have your neck properly supported and aligned as it is with your back.

What warranty information do I need to know?

While warranties vary between manufacturers, it’s important to be aware of them. First, make sure you properly read the manufacturer warranty and the one provided by Factory Mattress (if available). Then, if you still have questions or concerns, feel free to contact the associates at Factory Mattress, and they’ll help to answer your questions or to obtain necessary paperwork.

What is your online purchase comfort promise?

Read about our online purchase comfort promise here.

What are my options for shipping and delivery if I purchase online?

Read about our shipping and delivery information here.