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Shipping Options

Our Red Carpet Delivery Service

Factory Mattress offers red carpet delivery service in Austin, San Antonio, and surrounding areas.  On the cart page, you can check if your zip code is in our delivery area.

After placing an order, a customer service rep will contact you to confirm your order and schedule delivery.  Delivery can usually take place within 3 business days.

Read through our "How to Experience a Positive Factory Mattress Delivery" document.

For your delivery, there are 3 points of contact.  You receive a call the night before assigning your 3-hour window.  On the day of delivery, you will receive an email with the link to track the truck in real time, and you will also receive a phone call 15-20 minutes prior to arrival.

  • Introduce themselves
  • Wear a Factory Mattress uniform
  • Ask you to secure any pets
  • Wear foot protection while in your home and place a rug at the entrance
  • View the route to ensure property and product safety
  • Install/set up merchandise
  • Remove all cardboard, plastic, trash
  • Ask you to check the product condition/law tag, answer any questions about your delivery and have you sign for your product
  • Make note of any delivery issues
  • Move a mattress and foundation from one room to another.  For liability purposes the team cannot disassemble, move or reassemble furniture
  • If requested, our team will take away your old mattress/foundation.

Local Pickup

After placing an order, a customer service rep will contact you to confirm your order and arrange for customer pickup at our Austin warehouse.  Pickup can usually take place within 3 business days.

Customer Pickup @ Austin warehouse (bring your invoice/receipt)
Monday through Saturday 10AM to 7PM
Sunday 10AM to 5PM

4209 S Industrial Drive
Austin, TX 78744

Customer Pickup @ San Antonio location (bring your invoice/receipt)
6801 San Pedro
San Antonio, TX 78216

Ship Anywhere

After placing an order, a customer service rep will contact you to confirm your order.  We offer free shipping to the lower 48 states on select beds:  Nyx Circadia, Nyx Somnus, and Nyx Hypnos.  Shipping takes 3-5 days, and you’ll receive a tracking number via email.