You don’t often associate a mattress store with good customer service … at least I didn’t. Prior to my visit to Factory Mattress, I had a horrible experience buying an expensive mattress that didn’t deliver the results that were advertised. To make matters worse, when I tried to find a resolution with the salesman, I was rudely turned away and told in so many words I was “stuck” with my purchase. It finally took an old, uncomfortable mattress to force me to give mattress shopping another try. I was pleasantly surprised the moment I walked through the doors of Factory Mattress. Not only did they offer a wide selection of quality brand name mattresses, I was immediately greeted by friendly, knowledgeable sleep consultants who didn’t pressure or hassle me. They simply asked me the right questions that helped steer me toward finding the right mattress for my specific needs. Factory Mattress simply exceeded my expectations. I went in wanting a new mattress, but walked out with a brand name Simmons king size mattress at a price that couldn’t be beat by other mattress companies in San Antonio. Plus they delivered and set up my new mattress at a time that worked best for MY schedule and hauled my old mattress away which was donated to a local charity. With Factory Mattress there’s no buyer’s remorse because they offer a 366 Night Guarantee which allows me plenty of time to feel out my new mattress to make sure it’s the right one. It makes a world of difference knowing I have ample time to make sure I made the right choice; otherwise I can go back and select another mattress. As far as I’m concerned, Factory Mattress offers a level of customer service that’s unmatched, and they’ve earned my business for years to come.
