Our Report Card Is In!

Our Report Card Is In!

bbb_logoThe Better Business Bureau has given Factory Mattress an A+ rating! This means Factory Mattress is recognized as having the highest level of business practices that enhance customer trust and confidence. The code is built on eight principles all of which Factory Mattress has embodied and promoted.

1. Build Trust
Establish and maintain a positive track record in the marketplace.

2. Advertise Honestly
Adhere to established standards of advertising and selling.

3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

5. Honor Promises
Abide by all written agreements and verbal representations.

6. Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

8. Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

Thank you, BBB, for the A+ rating! We’re excited to continue promoting the values and principles of the Better Business Bureau!